Neo CRM

Neo CRM (neosoftware.com.np/products/neo-crm) from Neo Software Pvt. Ltd. is described as Nepal’s largest marketing automation platform. It is a singular solution combining the power of automation, content, lead development, and account-based marketing to provide personalised service, targeted marketing campaigns, and more efficient sales processes. Collects customer information from websites, the internet, live chat, direct mail, marketing materials, and social networks. Four role-based value propositions: (1) Marketer — accelerate leads to revenue cycles, run effective personalised campaigns, track customer engagements across every touchpoint. (2) Sales Manager — automate sales processes to boost close rates, manage sales of any type and complexity, stay aligned with marketing and customer service. (3) Customer Service Manager — streamline customer request processing, improve customer satisfaction and boost loyalty, automate and integrate complex service workflows. (4) Operations Manager — streamline operations across all major departments, measure and improve performance. Seven core feature modules: Contact Management (collect contact details, track relationships and interactions), Lead Management (store incoming qualified leads, convert to business opportunities), Interaction Tracking (record every interaction with clients and employees), Document Management (capture, track, and store PDFs and documents), Quotes/Proposal Management (enable sales team to spend more time closing with right quote tools), Pipeline Management (manage, direct, and track leads across every stage of the sales pipeline), Finance Management (manage the entire development and internal service-customer collaboration). Applicable for all industry verticals.